FAQs

How do I contact you?

If you have an order query please email:

support@ravenrockclothing.com 

(Check all folders, spam etc, just in case our reply has not been delivered to your inbox)

If you have a general question please email:

support@ravenrockclothing.com 

(Check all folders, spam etc, just in case our reply has not been delivered to your inbox)

I can't find the size guide?

Click "show more" at the bottom of the product description and you will see at the bottom of the description the size guide.

How long do I have to wait for my parcel?

Please see our delivery and returns page for full details of delivery times.

How do I return a purchase?

Full details of how to return any items are in our delivery and returns page.

What payment do you take?

We take Mastercard, VISA, AMEX, Google pay, Apple Pay protected by Shopify payments.

We also accept PayPal.

How can I cancel my order?

If you wish to cancel your order please email us at support@ravenrockclothing.com as soon as possible to enable us to process your request but if your parcel has been dispatched we will be unable to cancel and you will need to return the parcel when received. 

Which International countries do you ship to?

Australia, Austria, Belgium, Brazil, Bulgaria, Canada, China, Croatia, Czech Republic, Denmark,  Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, India, Ireland, Israel, Italy, Latvia, Lithuania, Malaysia, Netherlands, Norway, Poland, Portugal, Romania, Russia, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, Taiwan, USA. 

Will I have to pay customs duty on my order?

All our orders are sent from the UK. All international orders exclude customs and duty fees, if you are worried about this then please check the customs duty threshold of the country you are sending to.