Delivery & Returns

UK DELIVERY

• Free delivery on all orders
• Royal Mail Tracked
• 2-5 working days after dispatch
• Delivery between 7am - 7pm

EUROPE DELIVERY

• £15.00 Delivery on all orders
• Standard International Tracked 
• 5-10 days after dispatch
• Please note: International customers may be charged taxes and duties by the customs of your country. Please check the country you are sending to for the custom duty threshold.

AUSTRALIA & NEW ZEALAND DELIVERY

• £25.00 Delivery on all orders
• Standard International Tracked 
• 7-14 days after dispatch
• Please note: International customers may be charged taxes and duties by the customs of your country. Please check the country you are sending to for the custom duty threshold.

USA & CANADA DELIVERY 

• £25.00 Delivery on all orders
• Standard International Tracked
• 7-14 working days after dispatch
• Please note: International customers may be charged taxes and duties by the customs of your country. Please check the country you are sending to for the custom duty threshold.

REST OF THE WORLD DELIVERY

• £25.00 Delivery on all orders
• Standard International Tracked 
• 7-14 days after dispatch
• Please note: International customers may be charged taxes and duties by the customs of your country. Please check the country you are sending to for the custom duty threshold.

We make every effort to dispatch your order as soon as possible and ensure you receive your parcel in good time, however we do not guarantee delivery before the end of the specific period. 

Additional Information

If you experience any problems with a delivery, please contact us by email to support@ravenrockclothing.com. (Check all folders, spam etc, just in case our reply has not been delivered to your inbox).

If our delivery service provider is unable to deliver your products, and such failure is your fault and you do not collect your products from our delivery service provider within the time defined on the card left at your address, then we may agree to arrange for re-delivery of the products, providing that we reserve the right to charge you for the actual cost of the redelivery. An indicative list of the situations of failure to deliver are set out below:

• You provided the wrong address for delivery.
• There is a mistake in the address for delivery that was provided.
• The address for delivery is not reasonably accessible.
• The address for delivery cannot safely be accessed.
• Where in person receipt is required, there is no person available at the address for delivery to accept delivery and provide a signature.
• You do not pay the duty on your package.

Returns

 This returns policy applies to all our customer world wide. This policy does not affect your statutory rights (such as your rights under the Consumer Rights Act 2015 and the Consumer Protection (Distance Selling) Regulations 2000).

UK Returns:

Please Note: We regret we do not offer free returns at this time. Therefore the cost of returning your item (£2.80) will be deducted from your original payment amount.

To be eligible for a return, your item must be:

• unused and in the same condition that you received it.
• It must unworn with all the tags attached and in the original packaging.

If you are unsatisfied with your purchase you can return your item for an exchange or a full refund (minus postal cost of £2.80) within 14 days of receiving your goods.

Your parcel will contain a returns label for you to attach to the outside of your parcel. Please ensure you enclose the dispatch note inside the parcel so we can confirm who is returning the parcel and add a reason for return. Take the parcel to the post office who will scan the label and give you a return confirmation which you should keep in case of any queries. 

If a parcel is returned without enclosing the correct returns paperwork we will not be able to identify the sender and therefore credit your refund. Please ensure all paperwork is included in the parcel and that the parcel is securely wrapped and sealed.

Once your return has been received and inspected we will deduct the cost of returning the item (£2.80) and credit your account with the remaining balance owed, we will process your refund which could take up to 14 days from the day on which we receive the product back from you. 

International Returns:

You must return your item(s) back to us no later than 28 days from the delivery date. You are responsible for the cost of your returns.

We offer refunds to your original payment method on all items returned to us within 28 days from the date of delivery.

To be eligible for a return, your item must be:

• unused and in the same condition that you received it.
• It must unworn with all the tags attached and in the original packaging.

We reserve the right to return your item back to you if it does not adhere to the above. You will be responsible for covering the costs of the item being returned.

Please note that with international it is your responsibility to cover postage costs for returns. You should ensure that the goods are fully insured, as proof of normal posting does not cover goods that are lost or damaged in transit.

 If you are unsatisfied with your purchase you can return your item for an exchange or a full refund within 28 days of receiving your goods.

For International returns please send back to:

PO Box 213,

Colwyn Bay,

United Kingdom,

LL29 0FH